Travel Advisor Specialists - Remote in Ames, Iowa

Travel Advisor Specialist

As a Travel Advisor Specialist, you will serve as a primary point of contact for our clients, managing inbound and outbound communications with professional excellence. Utilizing a suite of web-based tools, you will efficiently resolve inquiries to ensure a seamless and positive customer experience. This role is ideal for individuals passionate about service delivery in a high-velocity environment.

Currently, employment is restricted to residents of the following states: AL, AR, AZ, CT, DE, FL, GA, IA, , IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include comprehensive health benefits, mental health resources, financial future tools, and career growth opportunities. TP is committed to supporting those who serve and is an Equal Opportunity Employer.

Your responsibilities include handling customer inquiries, providing excellent customer service, working with confidential customer information, and escalating interactions when necessary. You will also track call-related information for auditing and reporting purposes.

Qualifications:

High School Diploma or equivalent, minimum of 2 years experience in travel agency and experience with Sabre GDS, 18 years of age or older, ability to type at least 25 words per minute, comfortable with desktop computer systems and general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required.

Key competencies include process excellence, collaboration, communication, organizational skills, emotional intelligence, open-mindedness, critical thinking, and a solution-oriented approach.

Work from home requirements include a dedicated workspace with a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms). Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN. Proof of internet speed required.