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Remote Guest Experience Lead; AI & Escalations
Remote / Online - Candidates ideally in
Davenport, Polk County, Florida, 33837, USA
Listed on 2026-07-16
Davenport, Polk County, Florida, 33837, USA
Listing for:
Valid8 Financial, Inc.
Remote/Work from Home
position Listed on 2026-07-16
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Homes by Villatel is seeking a Remote Guest Experience Specialist to swiftly resolve guest issues over the phone, ensuring five-star service. You will work with AI agents, monitor interactions, and coordinate cross‑departmental responses to keep guests satisfied and informed.
The role emphasizes strong communication, problem solving, and the ability to manage escalations from initiation to resolution while maintaining detailed records.
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