Remote Call Center Representative Security Clearance

Position: Remote Call Center Representative with Security Clearance
Location: Idaho City

Description Channel Blend Call Center Representative As a representative for Channel Blend, you will be part of a team responsible for qualifying leads in order to fulfill client expectations. We are a call center that works remotely (Oklahoma, Idaho, Texas & Kansas residents ONLY) . Our representatives call interested prospects on behalf of other companies and help qualify prospects. You will be expected to follow a script & pre-established guidelines are in place to help you do this.

This position requires a minimum of 20 hours per week with a consistent schedule and is compensated at $10 per hour. Required Equipment for Remote Work:
* Computer (Not a Chromebook or tablet)

* Phone (cellphone or landline)

* Headset, Earbuds, or Headset WITH mic

* Internet (Ethernet cord, adapter, or wi-fi booster is required)
* Mouse for computer (Not a trackpad) Responsibilities:
* Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations.

* Professionally greet prospects by speaking clearly and listening effectively.

* Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script.

* Maintain acceptable level of quality assurance scores.

* Accurately log qualified leads/sales following proper documentation and reporting procedures.

* Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead.

* Comply with all federal, state, client, and company rules, regulations, and procedures.

* Provide excellent customer service by always maintaining professionalism.

* Maintain a positive attitude towards prospects, co-workers, and all levels of management.

* Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously.

* Maintain acceptable attendance according to policy.

* Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job Requirements
* Strong communication skills using professional language/grammar and being able to speak clearly and audibly.

* Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off the computer as well as on paper.

* Good computer and keyboarding skills.

* Professional

* Ability to work individually and as part of a team

Skills:

* Ability to read and interpret documents such as procedure manuals & work instructions.

* Ability to write routine correspondence.

* Ability to speak and communicate clearly using good grammar with prospects, co-workers, and all levels of management. This position offers the opportunity to work in a dynamic customer service environment, utilizing your communication skills to assist customers effectively. Join our team and be part of a company that values exceptional customer service! Benefits
* 401(k) matching

* Flexible schedule

* On-the-job training

* Paid time off

* Referral program

* Work from home

Shift:
* Day shift

* Evening shift

* Morning shift

Work Location:

Remote must be in Idaho, Oklahoma, Texas or Kansas