QVC Customer Service Specialist

About the Company

QVC Group is a Fortune 500 company with six leading retail brands—QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road®.

Customer Service Specialist supports QVC by handling inbound calls, problem‑solving, de‑escalating situations, and selling products while maintaining a high‑paced call volume.

This remote position is open to candidates residing in South Carolina.

• Handle a high volume of inbound customer inquiries and resolve issues.
• Promote additional products at each customer interaction.
• Personalize the experience for each caller.
• Confirm refunds, process payments, place orders, and analyze account data.
• Work a 40‑hour schedule, including at least one weekend shift.
• Report to an assigned Customer Service Supervisor.

• 12 months or more of customer service experience.
• A distraction‑free work‑from‑home environment.
• Ability to learn and work in a virtual environment.
• Strong communication skills across various styles.
• Proficiency navigating multiple systems and screens.
• Compliance with QVC computer system requirements.
• Self‑troubleshooting technical problems, with IT support when needed.
• Availability to work weekends, holidays, and additional hours.

$15.00 per hour plus shift differential where applicable. Benefits include competitive compensation, paid time off, employee assistance program, parental leave, paid volunteer hours, company discounts, health care benefits (starting on day1), 401(k), and tuition reimbursement.

QVC Group is committed to inclusion and belonging for all and ensures equal employment opportunities for all team members and candidates, complying with all applicable federal, state, and local laws and regulations. If you need reasonable accommodations/support, please contact