Customer Service Rep. TPL; San Antonio

ACCENTURE's Flexible Workforce solves clients’ toughest challenges by providing cross-industry expertise, unmatched innovation, world-class tech, and talent. We help bring it all together to deliver tangible business outcomes for our clients with contractors and our extended workforce opportunities. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work for and Diversity Inc’s Top 50 Companies for Diversity lists. And that's just the beginning.

Now is the perfect time for you to consider opportunities through our Flexible Workforce.

What's In It For You
:

• Collaborate with a diverse network of people.
• Actively deliver innovative solutions for Accenture's clients.
• Apply your skills and experience to help drive business transformation.
• Work locally or remotely, significantly reducing or eliminating the demands to travel.

Project Description
:

Customer Service Representative (CSR) will make outbound calls to health insurance carriers to verify private health insurance information and update the client records in the system. The CSR will also verify other health insurance by web verification.

Shift is 7:45 a.m. to 4:15 p.m. CST Monday-Friday.

Hybrid Role: 2 weeks Remote, 2 weeks In Office.

Responsibilities:

• Perform outbound calls to other health insurance carriers if unable to verify information online.
• Must have prior healthcare insurance experience.
• Collect policy information from health insurance carriers.
• Verify clients’ health insurance policy information.
• Accurately enter insurance data into Third Party Liability (TPL) database.
• Verify health insurance policy information via health insurance carrier’s web portal.
• Maintain quality score of 98% or better.
• Perform special research.
• Perform other duties as assigned.
• Observe professional standards of conduct, including attendance, professional behavior, and dress code.

• Strong computer skills.
• Must be tech savvy.
• Data entry.
• Excellent verbal and written communication skills with the ability to interact professionally.
• Problem-solving abilities.
• Strong organizational skills.
• Analytical and research skills.
• Ability to track projects for timely follow-up and completion.
• Microsoft Excel experience required.

Education:

• High school diploma or GED.

Keywords: Call Center Experience, Customer Service experience, healthcare.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment…