Allstate Licensed Insurance Customer Service Representative

Job Description

Welcome to Sharliene Tripp Allstate, a trusted local agency right here in Tucson, Arizona, dedicated to helping our neighbors protect what matters most. We're not just about insurance; we're about building lasting relationships and providing peace of mind. Our office is a vibrant hub where exceptional customer service is at the heart of everything we do. We’re looking for someone with a genuine desire to help others, who thrives on positive interactions, and enjoys being part of a supportive team.

As our Allstate Insurance Customer Service Representative, you’ll be the friendly voice and guiding hand for our policyholders. You’ll play a crucial role in ensuring our clients feel valued and well-cared for, whether they’re calling with a question about their policy, needing to make a change, or seeking support. If you have a knack for connecting with people and a passion for making a difference, we invite you to explore this opportunity with us and become a key part of our Tucson community.

We offer a base pay of $70,000/year based on experience, candidates can make up to $100,000 this includes commission and bonus opportunities if they are motivated.

• Paid Time Off (PTO)
• Work from Home
• Health Insurance
• Dental Insurance
• Vision Insurance
• Hands on Training
• Parental Leave
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan
• Licensing Assistance Available
• Weekly Team Meetings
• Team Building Events
• Home/Work Life Balance
• Snacks & Coffee Breakroom
• Monthly Commissions
• Monthly Bonus Incentives
• Collaborative Work Environment
• Business Casual Attire
• Casual Fridays
• Paid Holidays
• Training Modules
• Home Work Equipment Provided
• Community Involvement
• Annual Bonus Opportunity

• Serve as the primary point of contact for policyholder inquiries, providing timely and accurate assistance.
• Assist customers with policy changes, billing questions, and claims processing.
• Educate policyholders on their insurance coverage and available services.
• Handle customer complaints with empathy and work toward satisfactory resolutions.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with agents to ensure a seamless customer experience.

• Personal Lines or P&C License required.
• High school diploma or equivalent;
  Associate's or Bachelor's degree preferred.
• Previous experience in customer service, preferably within the insurance industry.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills and a friendly demeanor.
• Proficiency in using computers and various software applications.
• Ability to multitask and manage time effectively in a busy office setting.