Nelnet Customer Service Representative - Brownsville, TX

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you’re part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

• Brownsville, TX (within a 60‑mile radius). Train and work onsite at our new Brownsville office. You will spend time learning the position and building rapport with your team. Once you’ve met the established performance expectations, you’ll have the opportunity to work from home. Many new hires reach this milestone around three months into the role, though the timing may vary depending on individual progress and support needs.

Pay: $16.50/hour. Potential to earn up to an additional $4.57 per hour based on benefit elections.

Training hours (5 weeks): Monday‑Friday 8:30a.m. CST–5:00p.m. CST.

Shift post‑training:

• Monday 11:45a.m.–8:15p.m.
• Tuesday 10:45a.m.–7:15p.m.
• Wednesday 10:45a.m.–7:15p.m.
• Thursday 8:45a.m.–5:15p.m.
• Friday 8:45a.m.–5:15p.m.

Shift times are based on the company’s needs and are not flexible at this time. During the training period, time off will generally not be available.

Internet requirements (if virtual or working from home):

• Internet speed of 25
  
  Mbps or higher. You can test this by going to
• Hard‑wired internet (Ethernet) connection. Router, cannot connect via Wi‑Fi.

As a Customer Service Advisor you will serve as the face of Nelnet to our customers. Your primary responsibility is to help customers with their student‑loan inquiries, whether general questions, payment processing, or payment options. You will receive thorough training to provide a superior customer experience and have the opportunity to advance within Nelnet through a variety of tools and development programs.

• Employment and continued employment are contingent upon obtaining and maintaining a favorable Federal clearance (5C), providing required fingerprints and obtaining a PIV‑I card in our office.
• Must be a United States citizen.
• Must have resided in the United States for 3 of the past 5 years.
• The government clearance process involves collecting and providing information such as 7 years of previous work experience, previous addresses, contact information of people that can verify this information, etc.
• Must not be delinquent or in default with any federal debt.
• Final suitability determination is the sole discretion of the Department of Education.

High school degree or equivalent preferred.

1+ year of customer service experience and/or general office experience preferred. Experience in retail or other customer‑facing positions or jobs that require a high degree of providing excellent customer…