Customer Service Representative

Position Purpose

We are currently undergoing a transition to a new ordering solution platform across our organization. This role is designed to support that transition, ensuring adoption and effective use of the new system across more than 30 Operating Companies (OpCos), sales teams, and customer groups.

• Drive adoption of the new ordering platform by engaging directly with customers, Sales teams, and OpCos.
• Utilize reporting tools to identify usage gaps, track engagement, and analyze trends.
• Execute follow-up actions to close usage gaps, including direct outreach and support.
• Provide hands‑on assistance and guidance to customers and sales representatives on how to navigate and effectively use the new platform.
• Investigate and understand the reasons behind non‑usage or low adoption, and collaborate with internal teams to remove barriers.
• Communicate feedback from users to internal stakeholders to support continuous improvement of the platform and process.

• Excellent communication skills.
• Ability to add/subtract two‑digit numbers and to multiply/divide with 10's and 100's.
• Ability to solve practical problems and deal with a variety of concrete variables in situations.
• Ability to perform detailed data entry work accurately and efficiently within deadlines.
• Intermediate computer skills, knowledge of Microsoft Office programs, and ability to type proficiently.

• Hourly rate: $18.50
• Schedule:
  
  9:30AM – 6:00PM
• 1 work from home day per week after training.

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off and more.
• Growth opportunities performing essential work to support America’s food distribution system.
• Safe and inclusive working environment, culture of rewards, recognition, and respect.

• 6-12 months of Customer Service Experience.
• Must be able to complete typing test with a score of 40 WPM or better.

• Bilingual is a plus.
• Call center experience is a plus.
• AS400 experience is a plus.
• Data entry experience is a plus.

Performance Food Group and/or its subsidiaries provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please review our EEO Policy, the EEO is the Law poster and supplement, and the Pay Transparency Policy Statement.