Customer Service Representative

Williams-Sonoma Inc.

Customer Service Representatives

Full Time availability
- West Valley City, UT

Now accepting applications until July
30, 2026

Do you love helping people? Thrive in fast-paced environments? Want to work from home in a role where you make someone’s day every day?

If you’re someone who:

• Brings positive energy
• Solves problems with confidence
• Loves great products and even better discounts then you’ll feel right at home here!

Customer-Focused Support

• Serve as the first point of contact for customer inquiries via phone
• Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions.
• Handle escalations with professionalism, ensuring a smooth resolution process.

Problem-Solving & Ownership

• Apply critical thinking to troubleshoot issues and offer appropriate solutions.
• Approve adjustments, returns, or other resolutions within established guidelines.
• Follow up with customers to ensure complete satisfaction and issue solutions.

Service with Integrity

• Uphold company values by providing honest, ethical, and transparent support.
• Maintain confidentiality of customer data and company policies.
• Stay informed about product updates, policies, and procedures to provide accurate information.

Collaboration & Continuous Growth

• Work closely with team members and leadership to improve service processes.
• Participate in ongoing training to enhance skills and stay ahead in customer service excellence.
• Provide feedback to improve company policies and customer experience strategies.

• Competitive pay starting at $15.00/hr
• Recognition based incentives and bonuses
• PTO, Vacation, and Sick Pay benefits
• Employee discounts and perks (up to 40% off most products and brands)

• 1+ years of customer service experience (retail, call center, or hospitality preferred)
• Strong communication skills
  - Ability to de-escalate and resolve issues professionally
• Problem-solving mindset
  - You think fast and adapt quickly
• Integrity and reliability
  - You do the right thing, even when no one is watching
• Comfortable working in a fast-paced environment with performance goals
• Tech-savvy
  - Ability to navigate multiple systems and multitask efficiently

Candidates must have a suitable home computing environment, including a full-size or all-in-one desktop, laptop, or desktop computer that meets specified minimum hardware and software specifications.