Csr​/Dispatcher Hvac​/Plumbing Companies

MUST LIVE IN THE DALLAS/FORT WORTH AREA FOR IN PERSON TRAINING & MEETINGS!!

If your true calling is to make other people's day, we want to hear from you! Every single day we come ready to fight the good fight against impersonal service and automated voice systems. We embrace the charge to help our small business customers grow their business & ultimately make the world a better place!

Our team of virtual CSR's work remotely from home & headquarters in Fort Worth, Texas (Clearfork Area). Our technology enables us to be a virtual extension of our clients' teams and make a direct impact on their business each and every day. If you're a speedy typer & can multi-task like a rock star, then read on.

You will take our client's relationships further with their clients by providing spectacular first impressions over the phone, answering inbound calls from homeowners across America that are looking to book repair appointments with their local repair companies. If you have a true can-do attitude and believe that anything is possible with the right amount of effort than this role is for you.

Be prepared to handle a high volume of incoming calls, make outbound calls to confirm appointments, follow up on previous job history and communicate with clients, internal team members using various software.

• Minimum 2 years customer service experience (Administrative Assistant experience is a huge PLUS)
• Must have a desktop computer with full video/sound functionality, wired noise cancelling headset, ability to be plugged into your ethernet port and high speed internet.
• Must have a dedicated and quiet office space (no background noise from other humans or animals)
• Type minimum 40 WPM
• Ability to work from your home office Monday
  - Friday and some Saturday's
• Ability to work from our Fort Worth office as needed based on business needs or for additional feedback and coaching
• Strong written and verbal communication skills, including proper grammar & spelling. Ability to clearly communicate with diverse audiences via phone, e-mail, and text.
• Professional demeanor and respect for community members, contributing to a diverse and vibrant workplace.
• Natural ability to thrive when multi-tasking in a technology rich environment operating at an extremely fast pace. Experience working with a high-volume of requests or incoming calls is preferred.
• Record of reliable attendance and the ability to maintain a predictable and consistent full-time schedule.
• Natural ability to work independently as well with a team. Experience managing or mentoring others is a plus.
• Must reside within the state of Texas in the DFW area during the entirety of employment due to in person meetings & employee laws & regulations

• Desktop or Laptop with webcam & speakers and a second monitor
• Operation System must be Windows or Mac based
• Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook & Android systems are NOT compatible
• 8gbRAM or more Windows or Mac Desktop or Laptop with webcam, speakers, and a second monitor
• Direct connection to router easily accessible from your workspace

Hourly

This is a coverage position that requires you to work a fixed and dependable shift Monday
- Saturday. It requires the ability to sit/stand at a computer for extended periods of time. It requires the ability to interact with a diverse population by phone, or computer. This position may travel between team locations/offices for meetings, training, company retreats or other off-site events.

Annie Admin is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by federal, state, or local laws. We support and encourage diversity!