Dispatcher, Customer Service​/HelpDesk

Do you love solving puzzles and figuring out solutions to complex situations? Are you able to provide amazing customer service, and stay cool, calm, and collected during high-stress situations?

Look no further than Thornton & Grooms – a company dedicated to empowering individuals like you to reach their full potential.

Thornton & Grooms is more than a workplace; we are a dynamic community committed to unlocking your full potential. Join a culture that values continuous professional development, integrity, and collaboration. A place where core values are more than just words on a wall, but the principles we live by. We understand a healthy balance is essential to our employee’s well-being and success.

This is why we offer comprehensive benefits and no on-call for our field professionals. Our people don’t just work here; they thrive here. Thornton & Grooms. Trusted & Guaranteed since 1937.

• Someone who thrives under pressure with the ability to stay calm while working with customers and technicians
• Confirm customers/ reschedule appointment’s status for the next day with 99% accuracy daily
• Dispatches the right tech to the right job by following the guidelines in place to maximize opportunities by effectively communicating with managers and supervisors if needed

• Must have the ability to work 10-7pm and weekends
• 1 year in dispatching, logistics, and/or customer service
• Flexible and adaptive to daily changes and a good team mate to both direct team members, internal staff, field staff, and customers
• Successful completion of a 9-panel drug test and background check

• Excellent medical, dental, vision, and life insurance coverage; optional HSA match up to $1,200 in 1st year
• 401k with match (up to 4%)
• Optional work from home day a week after trainingPTO, community service days, and additional Wellness PTO