Remote Customer Service Representative – Product Testing

Job Title:

Client Services - Customer Care Representative I

Job Location:

Lenexa, KS 66219 Job Duration: 3 Months Job Details

The shifts will be between 7am and 6pm central time, Monday to Friday. The training will be set for everyone the same at 8-5. The length of assignment is 90 days.

• Demonstrates skill and passion to deliver an exceptional and consistent customer experience of routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc.

• Supports assigned client group(s) performing routine health related customer excellence activities.
• Typically makes routine outbound, health related customer calls following set scripts, procedures.
• Maintains complete customer/patient confidentiality for all health, personal and other customer information.
• Provides professional, respectful, customer excellence. Demonstrates caring and empathy when delivering sensitive health information.
• Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service.
• Supports all client group(s) based on business needs.

Required

Work Experience:

1‑year related customer service excellence experience.

Preferred

Work Experience:

Health care and laboratory related experience. Experience delivering customer service excellence and achieving productivity/accuracy/quality standards.

Physical and Mental Requirements: Consistent exceptional customer service, accuracy and quality focus required.

Knowledge: None.

Skills: Prefer good digital skills computer (Outlook & Excel), phone systems, chat, automation, and AI. Continuous improvement:
Embrace and thrive in an environment of continuous improvement, innovation, and leveraging digital.