Customer Service Representative

Overview

Looking for a remote career where your hard work and your contributions make a difference? At ibex, we are hiring motivated, customer-focused individuals to support a leading utility company in a fast paced and engaging environment.

This is more than just a call center job, it's an opportunity to build valuable skills, work alongside a great team and be part of a company that invests in your success.

Responsibilities

What You Will Do:

As a Customer Support Representative, you will be the friendly voice customers rely on for answers, guidance, and solutions. Every interaction is an opportunity to create a positive experience while helping customers manage important services and account needs.

Your day to day will include:

* Billing questions and payment support

* Starting or stopping utility services

* Account updates and service requests

* Troubleshooting customer concerns

* Providing clear, professional, and empathetic support

* Navigating multiple systems and tools to find solutions quickly

Qualifications

What You Will Bring:

We are looking for dependable, positive people who are ready to learn and succeed.

Successful candidates have:

* Strong communication and customer service skills

* Ability to stay calm and professional during challenging conversations

* Comfort navigating multiple computer systems and applications

* Critical thinking and problem-solving skills

* Basic math skills for billing, balances, and payment related questions

* Experience using basic Excel functions, including search tools and filters

* Strong attention to detail

* Ability to multitask and stay organized in a fast-paced environment

* A team-oriented mindset and strong work ethic

Eligible States

This role is currently limited to candidates residing in:

Arkansas, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, and Wyoming.

Must have:

* 18+ years of age with a High School diploma or equivalent

* Private, distraction free workspace (not a shared/common area of the home)

* Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)

* Must remain on camera during working hours

Why Join ibex?

* Supportive leadership and collaborative teams

* Coaching, recognition programs, and real career growth opportunities

* Positive, performance driven culture

* Work from home

* Paid training

* 401k, Health, dental, and vision benefits

* PTO, referral bonuses and employee discounts

* Free cell phone for all employees!

* Childcare assistance programs

Ready to Get Started? Apply today and start building your future with ibex!