Bilingual French Customer Service

Bilingual French Customer Service Representative (Remote)

Job Type: Contract-to-Hire

Location:

Fully Remote

Schedule:

Full-Time

About the Opportunity

We are seeking a Bilingual French Customer Service Representative to join a growing customer support team. In this role, you will assist customers with insurance-related questions tied to auto loans and lease accounts. This is a customer-focused position dedicated to helping individuals resolve insurance documentation issues and ensuring account requirements are met.

This is not a sales or collections role. All interactions are focused on providing information, gathering details, and helping customers resolve outstanding insurance-related matters.

Key Responsibilities

+ Make outbound calls to customers regarding insurance documentation and policy requirements.

+ Contact insurance agencies to verify coverage information and resolve discrepancies.

+ Assist customers with insurance-related concerns, including cancelled policies, missing payments, or incomplete documentation.

+ Accurately document customer interactions and update information in internal systems.

+ Leave approved scripted messages when unable to reach an insurance representative.

+ Research account information and gather required documentation.

+ Maintain productivity and quality standards in a fast-paced call center environment.

+ Deliver exceptional customer service while demonstrating professionalism and empathy.

Daily Expectations

+ Handle approximately 14 calls per hour.

+ Spend the majority of the workday on the phone assisting customers and insurance representatives.

+ Accurately enter and update account information.

+ Meet performance, attendance, and quality metrics.

Qualifications Required

+ High School Diploma or equivalent.

+ Fluency in French and English (verbal and written).

+ Minimum of 1 year of customer service experience, including:

+ Retail

+ Call Center

+ Administrative/Office Support

+ Data Entry

+ Hospitality or Restaurant Service

+ Ability to type at least 30 words per minute.

+ Strong communication and problem-solving skills.

+ Positive attitude and willingness to learn.

+ Comfortable working in a phone-based environment throughout the day.

+ Demonstrated history of meeting performance expectations.

Training

The first three weeks will consist of comprehensive paid training, including:

+ Classroom instruction

+ Job shadowing

+ Guided call handling

+ Quality and performance coaching

An assessment is required at the conclusion of training. Associates must achieve a passing score to transition into their assigned schedule.

Schedule

Bilingual French

Shift:

+ Tuesday - Friday: 10:30 AM - 7:00 PM CST

+ Saturday: 7:00 AM - 4:00 PM CST

+ Sunday and Monday:
Off

Training Schedule (First 3 Weeks):

+ Monday - Friday: 8:30 AM - 5:00 PM CST

What We Offer

+ Fully remote work environment.

+ Extensive training and career development.

+ Contract-to-hire opportunity with long-term growth potential.

+ Supportive team culture.

+ Overtime opportunities when available.

+ Holiday pay opportunities, including premium pay for select holiday coverage.

If you're bilingual in French and English, enjoy helping customers, and thrive in a fast-paced customer service environment, we'd love to hear from you.

#central priority
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Job Type & Location

This is a Contract to Hire position based out of San Antonio, TX.

Pay and Benefits

The pay range for this position is $15.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Final date to receive applications

This position is anticipated to close on Jul 28, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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