Remote Hospitality Support Manager

Remote Hospitality Support Manager

Aveniya is at the forefront of manufacturing technology, solving the fundamental limitations of conventional 3D printing with our proprietary Micro‑Fusion™ process. By integrating precision laser energy into extrusion, we produce superior structures for the world's most regulated and performance‑driven industries. We are currently seeking a dedicated and client‑focused Remote Hospitality Support Manager to join our dynamic team. This role is crucial to our mission of providing an exceptional client experience, ensuring our partners receive world‑class support and achieve maximum value from our innovative technology.

• Serve as the primary point of contact for a portfolio of key clients, building and nurturing strong, long‑term professional relationships.
• Provide expert‑level support and guidance on Aveniya's technology, addressing client enquiries and technical issues with efficiency and professionalism.
• Liaise effectively with internal technical and engineering teams to ensure the swift and successful resolution of complex client problems.
• Organise and deliver comprehensive onboarding and training sessions for new clients to ensure they are confident and capable users of our technology.
• Proactively monitor client health and engagement, identifying opportunities to add value and enhance their experience.
• Gather, analyse, and report on client feedback to contribute directly to product development and service improvement initiatives.
• Develop and maintain our support documentation, including knowledge base articles, user guides, and best practice documents.

• Proven experience in a client‑facing role such as Customer Success, Account Management, or Technical Support, preferably within a B2B technology or advanced manufacturing environment.
• Exceptional interpersonal and communication skills, with a demonstrated ability to explain complex technical subjects clearly and concisely to diverse audiences.
• A strong aptitude for problem‑solving and a genuine passion for delivering an outstanding customer experience.
• Excellent organisational skills, with the ability to manage multiple client accounts and priorities effectively in an autonomous, remote setting.
• A self‑motivated and proactive individual with a collaborative approach to work.
• Experience with 3D printing, additive manufacturing, or related technologies would be a significant advantage.
• Familiarity with CRM software and support ticketing platforms is desirable.