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Remote Technical Customer Service Manager; SaaS
Remote / Online - Candidates ideally in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-07-17
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listing for:
AppMySite
Remote/Work from Home
position Listed on 2026-07-17
Job specializations:
-
Customer Service/HelpDesk
Technical Support
Job Description & How to Apply Below
App My Site in the United States is seeking a Technical Customer Service Manager for a fully remote role. You will lead the customer service team, mentor staff, and shape service delivery.
The ideal candidate has 8+ years in customer service, with at least 3 years in leadership, plus strong SaaS, mobile app, and web development understanding. You will define policies, KPIs, and collaborate with product and sales to drive improvements.
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