Remote Customer Support Specialist
Remote / Online - Candidates ideally in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-07-17
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listing for:
Floor & Decor
Remote/Work from Home
position Listed on 2026-07-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Floor & Decor is seeking a Case Management Customer Service Specialist. This remote, work-at-home role focuses on providing product and service information while resolving customer issues with empathy and professionalism.
You will communicate with a diverse set of internal and external customers, prioritizing timely responses, documenting cases in Salesforce, and escalating where needed to protect customer satisfaction and brand experience.
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