Remote First Party Medical Collector

Remote First Party Medical Collector

The First Party Collector is responsible for taking inbound customer calls as well as making outbound calls, contacting consumers in order to negotiate pay arrangements on early out accounts, while following Federal, State, company and client collection guidelines and laws.

Essential duties and responsibilities include: working 1st party accounts, professionally persuading patients to pay on past due medical debts, overcoming stalls and objections and suggesting money sources for debt payment, leaving messages with consumers informing them of contact points via a mandated script, updating the customer record with new information, record the call result or disposition; as well as any relevant notes about the call via the menu or narrative section of the system, adhering to the production standards set for the department and client, accuracy and confidentiality in handling medical records in compliance with HIPAA, Federal, State and Company requirements, and other duties as assigned by manager.

Qualifications include: a high school diploma or equivalent is required, 2 years of relevant experience in customer service, sales, 1st party collections, or a related role is preferred, 1 year of call center, negotiating and collecting payments, working on an automated dialer, interpretation of EOB's and FACS or EPIC, strong organization and communication skills, ability to use professional language and grammar, understanding and fully complying with all federal and state laws and regulations (including HIPAA and FDCPA) with regard to FDCPA, state and local laws, collection policies and procedures, intermediate to advanced Microsoft skills in Word and Excel, strong multi-tasking skills and the ability to handle a high call volume in a fast paced environment, ability to compute math calculations using addition, subtraction, multiplication, division, and percentages, strong telephone communication and negotiation abilities, ability to type minimum of 25 wpm, while performing the duties of this job, the employee is occasionally required to stand or walk and lift and/or move up to 25 pounds.

Also may be required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel or crouch or crawl; see, talk and hear. Incumbent/employee works in a temperature-controlled office environment or a Work from Home office environment. Incumbent/employee must be able to work on a computer for the scheduled shift;

answers and makes telephone calls using a standard or computer soft telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources and utilizes multiple screens and systems simultaneously. All incumbents/employees are provided a Webcam and are required to be on camera 100% of the time during the scheduled shift.

Hollis Cobb is an Equal Opportunity Employer