B2B Sr. Customer Service Representative Work From Home

Position: B2B Sr. Customer Service Representative (FT - Work From Home)
[Customer Support / Remote] - Anywhere in U.S. / Up to $61,600.00-yr / Medical-Dental-Life-Vision-Disability / Wellness program / Retirement benefits / ESPP / PTO / Tuition reimbursement - As a B2B Sr. Customer Service Representative, you will: manage and resolve customer inquiries through various communication channels, including phone, email, and chat; provide exceptional customer service by understanding and addressing customer needs and concerns in a timely and professional manner;

build and maintain strong relationships with B2B clients, ensuring their satisfaction and loyalty; collaborate with cross-functional teams to troubleshoot and resolve complex issues; proactively identify and escalate potential issues to senior management for prompt resolution; maintain accurate records of customer interactions and transactions; consistently meet and exceed performance metrics and goals to ensure customer satisfaction and retention. Hiring Immediately >>