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Remote Voice Customer Care Specialist—AI-Driven
Remote / Online - Candidates ideally in
Richardson, Dallas County, Texas, 75080, USA
Listed on 2026-07-17
Richardson, Dallas County, Texas, 75080, USA
Listing for:
Genpact US Services, LLC.
Remote/Work from Home
position Listed on 2026-07-17
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Genpact is seeking a Sr. Associate
- Customer Care
- Voice to handle inbound/outbound calls for credit and debit card accounts from Richardson, TX. You will verify identity, explain products and self-service options, and document interactions in systems.
Strong English skills and CX experience are required; COPC certification is preferred. The role emphasizes data security, policy adherence, and delivering high customer satisfaction in a fast-paced environment.
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