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HelpDesk/Support Customer Service Rep Customer Success Mgr./ CSM Technical Support

Remote Customer Operations Lead: Scale Support & Billing

Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94199, USA
Listing for: Hercules
Remote/Work from Home position
Listed on 2026-07-17
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep, Customer Success Mgr./ CSM, Technical Support
Salary/Wage Range or Industry Benchmark: 100000 - 250000 USD Yearly USD 100000.00 250000.00 YEAR
Job Description & How to Apply Below
A technology company is seeking a Customer Operations Lead based in San Francisco. This role involves running customer operations, managing billing workflows, and leading a contractor team to ensure high-quality customer outcomes. The ideal candidate will demonstrate operational excellence, strong communication skills, and experience in customer support. Additionally, you will need to manage escalations, triage requests, and drive process improvements.

We offer competitive compensation, comprehensive benefits, and a preference for in-office collaboration.
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