French-Speaking Transportation Customer Experts - Work Remote In Greece

French-Speaking Transportation Customer Experts

Mercier Consultancy Group is one of Europe’s most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with leading organisations across a wide range of industries. With a reputation built on integrity, precision, and genuine care for candidate success, we specialise in placing skilled professionals in roles that genuinely advance their careers. At Mercier Consultancy Group, we do not simply fill vacancies – we build meaningful professional futures.

Mercier Consultancy Group is proud to present an outstanding opportunity for motivated French‑speaking professionals to join a dynamic team as French‑Speaking Transportation Customer Experts, working remotely from within Greece. The position sits at the heart of a fast‑paced transportation sector operation, where you will serve as the essential link between customers and one of the industry’s most trusted service providers. If you are fluent in French, passionate about delivering world‑class customer experiences, and eager to build a rewarding career in the transportation industry, this is the perfect role for you – and one of the most exciting French‑speaking jobs available in Greece today.

• Serve as the primary point of contact for French‑speaking customers, managing enquiries related to transportation bookings, shipment tracking, delivery schedules, and logistics support via phone, email, and live chat.
• Provide accurate, timely, and professional information regarding transportation services, routes, pricing structures, and estimated delivery or arrival times.
• Handle customer complaints and service disruptions with empathy and efficiency, escalating complex transportation‑related issues to the appropriate internal teams when necessary.
• Process and update customer orders, transportation requests, and booking modifications accurately within the company’s internal management systems.
• Coordinate effectively with logistics, dispatch, and operations teams to resolve customer concerns and ensure seamless transportation service delivery.
• Proactively identify opportunities to enhance the overall customer experience within the transportation journey, suggesting improvements and flagging recurring service issues.
• Maintain thorough and accurate records of all customer interactions, feedback, and resolutions in compliance with company protocols and data protection standards.
• Meet and consistently exceed individual and team performance targets, including customer satisfaction scores, response times, and first‑contact resolution rates.

• Native or fluent French language proficiency (both spoken and written) is essential for this role – all customer interactions will be conducted in French.
• Valid EU passport or national identity document confirming the right to work within the European Union (mandatory).
• Previous experience in customer service, customer support, or a client‑facing role is highly desirable; experience within the transportation, logistics, or travel industry is a significant advantage.
• Strong communication skills with the ability to convey complex transportation information clearly, professionally, and with composure under pressure.
• Solid digital literacy and confidence working with CRM systems, ticketing platforms, and standard office software; the ability to navigate multiple systems simultaneously is important in this fast‑paced environment.
• A proactive, solution‑oriented mindset with excellent problem‑solving skills, a strong sense of accountability, and a genuine commitment to delivering outstanding customer experiences in the transportation sector.

• Competitive monthly salary reflecting your skills, experience, and contribution to the transportation team.
• Fully paid training programme specifically designed to prepare you for success in the transportation customer support environment.
• Comprehensive health insurance coverage from day one of your employment.
• Fully paid relocation package – including your return flight to Greece, airport transfer, and hotel accommodation upon arrival, ensuring a smooth and stress‑free transition.
• Monthly performance bonus rewarding your hard work, dedication, and achievement of key customer service targets.
• Two extra salaries per year in the form of a 13th and 14th salary, providing exceptional financial reward beyond your standard monthly compensation.
• Remote working arrangement from within Greece, offering the ideal balance of professional flexibility and the stunning Greek lifestyle.
• A supportive, multicultural, and collaborative team environment where your career growth within the transportation sector is actively encouraged.
• And much more – including ongoing development opportunities and a clear pathway for advancement within Mercier Consultancy Group.