Customer Success Manager, Online Banking & Movement

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

We are seeking a relationship-driven Client Success Manager (CSM) to help Business Banking & Money Movement clients realize measurable value from their digital banking solutions. In this role you will serve as an individual-contributor, responsible for driving client adoption, retention, and growth by serving as a trusted advisor throughout the customer lifecycle.

Partnering closely with Sales, Product, Operations, and Banking teams, the CSM proactively identifies opportunities to deepen engagement, improve utilization, and expand client relationships. Through consultative guidance, strategic outreach, and product expertise, the CSM helps clients achieve their business objectives while strengthening loyalty, increasing revenue potential, and delivering a best-in-class customer experience.

Successful candidates are client advocates who combine analytical thinking, strong relationship management skills, and a passion for solving client challenges to drive long‑term business outcomes.

• Build and maintain strong relationships with assigned client accounts, serving as a trusted advisor throughout the client lifecycle.
• Own the post-activation (Day 30+) relationship; remove client usage blockers to accelerate time-to-value.
• Monitor client engagement and specific feature utilization to drive adoption, increase usage, and achieve key success milestones.
• Conduct proactive, trigger-based outreach to amplify feature usage, mitigate attrition risk, and improve retention.
• Identify expansion opportunities and partner with Digital Sales and banking teams to transition qualified referral opportunities.
• Manage client renewals and support initiatives that strengthen long‑term client loyalty and relationship growth.
• Provide consultative guidance and product expertise to help clients maximize the value of Business Banking and Money Movement solutions.
• Serve as the voice of the client by sharing insights and feedback with Product, Marketing, Sales, and Operations teams to enhance the customer experience.
• Partner with internal stakeholders to improve operational standards, service quality, and client satisfaction.
• Evaluate processes and recommend improvements that support scalable growth, client success, and business performance.

• Bachelor's degree, or equivalent work experience.
• One to four years of client management experience.

• Proficiency with CRM platforms (Salesforce) and client relationship management tools.
• Two or more years of experience in customer success, account management, client relationship management, sales, or consultative customer-facing roles.
• Ability to manage multiple priorities and navigate a fast‑paced, evolving environment.
• Proficient knowledge of business banking deposit, payments, treasury management, and digital money movement banking solutions, or the ability to quickly develop product expertise.
• Experience supporting Business Banking, Treasury Management, Payments, and/or Money Movement products and services.
• Proven ability to drive client adoption, engagement, retention, and revenue growth.
• Strong consultative selling, relationship management, and presentation skills.
• Experience analyzing client usage trends and leveraging insights to influence client outcomes.
• Ability to identify client needs and connect clients to additional products, solutions, or services.
• Strong problem‑solving and critical‑thinking skills with the ability to resolve complex client issues.
• Demonstrated ability to influence without authority and drive results through partnership and collaboration.
• Self‑starter with strong…