Customer Service Consultant; German Speaker

Responsibilities

• As a Customer Service Consultant for the Dach & International markets, you will mainly focus on supporting German, and English‑speaking European customers
• You will be at the forefront of ensuring our client’s long‑term satisfaction and success
• Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base
• Join us in our mission to create a healthier and happier world
• Investigate and resolve system issues collaboratively with the product department
• Deliver efficient and effective customer support via email and phone channels
• Build and nurture customer relationships to enhance retention and loyalty
• Offer creative solutions, handle objections, and de‑escalate challenging client situations
• Address churn risks, cancellations, and payment‑related queries
• Contribute to departmental process enhancements through feedback and project participation

• Proven problem‑solving skills and a knack for finding solutions
• Structured, and organized, with good time management and attention to detail
• Hard requirement: Proficiency in written and verbal German (native or near‑native level) and good written and verbal skills in English
• Tech‑savvy, a critical and logical thinker
• Confidence, adaptability, and a positive attitude
• Prior experience in SaaS/software CS is preferred (this is not a call center position!)

• Monthly contribution to your gym membership
• Friends & family gym discount
• Free weekly Cross Fit classes
• Pension contribution
• 24/7 on‑demand coaching with psychologists through the platform Open Up
• Knowledge exchange sessions
• Awesome company parties & Friday drinks
• Workgear: laptop, screen, etc.
• Working from home allowance