Remote Lead, Customer Assurance & Training
Remote / Online - Candidates ideally in
Sandy Springs, Fulton County, Georgia, USA
Listed on 2026-07-18
Sandy Springs, Fulton County, Georgia, USA
Listing for:
Ubique Group
Apprenticeship/Internship, Remote/Work from Home
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Ubique Group in Canton, GA is seeking a Lead, Customer Assurance to support the Supervisor by conducting quality assurance and training with Customer Assurance Specialists and assisting in processing escalated claims.
The role emphasizes delivering quality customer service, training new employees, monitoring daily metrics, and proactive communication with customers and other departments to drive timely resolutions and continuous improvement.
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