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Remote SMB Customer Success: Onboarding
Remote / Online - Candidates ideally in
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listed on 2026-07-18
Philadelphia, Philadelphia County, Pennsylvania, 19117, USA
Listing for:
Muck Rack
Remote/Work from Home
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Muck Rack is seeking a Pooled Customer Success Manager to drive onboarding, renewals, and risk mitigation for a shared SMB book. You’ll handle high-volume cases, leverage Salesforce, and coordinate with cross-functional teams to ensure customer value and retention.
The role is fully distributed in the United States, with a focus on scalable processes and measurable success metrics across the customer lifecycle.
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