Remote Customer Service Manager II: Lead & Teams
Remote / Online - Candidates ideally in
Wauwatosa, Milwaukee County, Wisconsin, USA
Listed on 2026-07-18
Wauwatosa, Milwaukee County, Wisconsin, USA
Listing for:
Wayfair
Remote/Work from Home
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Wayfair in Madison, USA, seeks a Customer Service Manager II to lead a large agent group and drive performance, quality and customer satisfaction. You will manage a multi-director team, report on KPIs, and partner across departments to deliver value.
The role requires a Bachelor's degree, 3+ years of people management, and strong analytical and communication skills, with SQL literacy to support reporting and improvements.
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