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Remote Customer Success Lead — Life Sciences Trials
Remote / Online - Candidates ideally in
Fall River, Bristol County, Massachusetts, 02720, USA
Listed on 2026-07-18
Fall River, Bristol County, Massachusetts, 02720, USA
Listing for:
OpenClinica LLC
Remote/Work from Home
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Technical Support
Job Description & How to Apply Below
Open Clinica LLC is seeking a Customer Success Team Lead for a fully remote position based in the United States. The role oversees the researcher journey from onboarding through study completion, coordinating recruitment content and supporting researchers.
You will coach the Customer Success Associates, drive process improvements, manage KPI tracking (Net Revenue Retention), and partner with cross-functional teams to ensure client satisfaction and growth.
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