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Customer Success Manager - SaaS & Adoption; Remote
Remote / Online - Candidates ideally in
Frisco, Collin County, Texas, 75034, USA
Listed on 2026-07-18
Frisco, Collin County, Texas, 75034, USA
Listing for:
Refinitiv
Full Time, Remote/Work from Home
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
Thomson Reuters seeks a seasoned Customer Success Manager to manage a book of Concierge/Advisory customers, driving retention and growth. You will lead education efforts, track success metrics, and collaborate with Sales and Professional Services to deliver outcomes.
The role requires 8+ years in customer success, 3+ in CS, indirect tax exposure, and 25% travel. Strong communication and cloud-ERP familiarity are essential for success.
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