Travel Advisor

Job Title:

Travel Advisor – University Team

Department:
Operations

Reports To:

Operations Manager

FLSA Classification:
Non-Exempt (Hourly), Overtime Eligible

Location:

Remote Only

Christopherson Business Travel, a globally recognized leader in Travel Management, is seeking a Travel Advisor to join our University Team. This position is accountable for organizing and servicing travel arrangements from beginning to end for university faculty, staff, students, and athletic teams. The Travel Advisor will perform all ticketing duties, provide expert travel counsel, and maintain an exceptionally high level of service while ensuring compliance with applicable travel regulations.

As an employee of Christopherson Business Travel, you will set an excellent example of our brand promise.

Hourly Rate: $23.00 – $25.00 per hour, based on experience and qualifications.

Commission:
Uncapped commission potential based on production. There is no ceiling on what you can make.

Overtime:
As a non-exempt employee, you are eligible for overtime pay at 1.5x your regular rate for all hours worked over 40 in a workweek.

• Provide travel expertise with excellent customer service to university travelers, including faculty, staff, students, and athletic departments
• Organize and process individual and group travel, handling multiple itineraries and groups simultaneously
• Responsible for timely and accurate ticketing and invoicing across all university travel programs
• Interpret and enforce university client travel policies when making reservations
• Negotiate rates on behalf of groups for airfare, hotels, ground transportation, and charter services
• Determine the most economical and efficient manner to handle client travel arrangements and service needs
• Keep traveler profiles updated and document any requests in the PNR
• Resolve client service issues with patience, empathy, and urgency
• Serve as a liaison between university stakeholders (Procurement, Finance, Athletics) and Christopherson Account Management and Operations teams
• Ensure compliance with DOT regulations, TSA requirements, passport and visa requirements, and other applicable travel regulations
• Maintain awareness of international travel advisories, entry requirements, and health/safety protocols relevant to university travelers
• Handle sensitive traveler data in accordance with PCI compliance standards and company data privacy and security policies
• Ensure customer awareness and education, and capitalize on cross-sell opportunities by maintaining a general knowledge of all travel-related products and services
• Respond to customer feedback promptly, maintain precise documentation, and continually monitor client expectations
• Be willing to work as part of the overall team, assisting others when workload allows

• GDS Proficiency:
  Minimum of 2 years of Sabre GDS experience required (ticketing, reissues, voids, cancellations, EMD and MCO issuance, PNR management)
• Experience:
  
  5+ years of reservation experience with a full-service travel agency; university or higher education travel experience preferred
• Group Travel:
  Experience in group travel including chartering buses, securing blocked air and hotel space, and coordinating event or athletic travel
• International Travel:
  Strong international booking, pricing, and exchange experience
• Regulatory Knowledge:
  Familiarity with DOT regulations, TSA requirements, passport and visa procedures, and international entry requirements
• Technology Proficiency:
  Proficient in the Microsoft Office Suite (Outlook, Word, Excel, Teams, PowerPoint) and comfortable working with Google Workspace (Docs, Sheets, Gmail); experience with CRM or support platforms (e.g., Salesforce, Zendesk) a plus
• General Tech Savviness:
  Comfortable navigating multiple applications simultaneously, learning new software quickly, and troubleshooting basic technical issues in a remote environment
• Remote Work Setup:
  Reliable high-speed internet connection is required; must be able to maintain a professional, distraction-free home office environment
• Customer Centricity:
  Makes things easy for the customer, is helpful and adds value, personalizes…