Bakery Flour Sales Associate

Position

As a Bakery Flour Sales Associate, you will be at the heart of delivering seamless order fulfillment and outstanding customer service. Acting as the frontline connection between customers, sales, and logistics, you will oversee the order-to-cash process, ensuring smooth order flow, proactive issue resolution, and on‑time deliveries. Beyond order management, you will be responsible for inventory allocation, logistics coordination, and ensuring compliance with customer requirements to maintain seamless operations.

By leveraging data and customer insights, you will anticipate challenges, resolve discrepancies, and drive continuous improvements that enhance efficiency, minimize chargebacks, and strengthen customer relationships in a fast‑paced supply chain environment.

Yes, we have the regular “stuff” – medical, dental, vision, company‑paid short‑ and long‑term disability, life insurance, paid parental leave, paid time off to rest, paid holidays, a 401(k) with a company match.
But here's what makes us different: 40 paid volunteer hours a year, profit sharing, participation in the Employee Stock Ownership Plan (ESOP) and knowing that those working with you are dedicated and engaged co‑employee owners that believe in you and your extraordinary abilities to move us all forward.

Hybrid combining working from home, and onsite in White River Junction VT roughly 1‑2 days per month. Ideal candidates will be located within 120 miles of our offices.

$20.17 to $24.55 per hour worked; commensurate with experience.

• Serve as the primary point of contact for customer, broker, and sales team inquiries, providing real‑time insights and actions on order status and revisions, pricing and sales contract management, and operational activity.
• Execute the order-to‑cash process from order capture through invoicing, ensuring accurate order entry, EDI transaction management, customer portal task completion, and exception management and discrepancy resolution.
• Coordinate outbound logistics for both delivered and customer pickup (CPU) orders to meet on‑time fulfilment requirements and prevent service disruptions.
• Monitor inventory allocation closely to ensure sufficient stock levels and timely coordination to meet order schedules and volume commitments across all customers, including pipeline and promotional activities.
• Support the operational needs of customers by ensuring compliance with routing guides, documentation requests, and managing day‑to‑day operational interactions.
• Proactively monitor customer scorecards, KPIs, and reporting to ensure operational performance meets or exceeds customer expectations, identify and communicate issues before they arise, and bring forward continuous improvement opportunities.
• Investigate and resolve mis‑shipments, short shipments, RMAs, credit/debit memos, and payment discrepancies to uphold customer satisfaction and trust.
• Own customer operational deductions and chargeback review inclusive of conducting root cause analysis, implementing mitigation strategies, and driving improvements to avoid recurring issues.
• Coordinate freight and quality claims issuance and customer resolution across key stakeholders.
• Manage customer onboarding tasks, including timely customer setup across internal systems, external portals, and documentation requests.

• 3+ years expertise within the supply chain discipline, CPG and customer facing experience preferred.
• 3+ years functional experience in automated Order‑to‑Cash systems and process – Enterprise Resource Planning (ERP), Order Management Systems (OMS), EDI/API, SAP S/4
  
  HANA preferred.
• Reputable supply chain certification preferred (e.g. APICS).
• We value those who can demonstrate capability and articulate how prior experiences will help them effectively transition into this role.
• Customer Service Orientation: Holds an understanding that “customers” include not only paying customers but internal customers and external business partners. Acts in ways that demonstrate a commitment to high standards of quality in delivering an exceptional customer experience.
• Communication and…