Call Center Representative - Portland Metro Area clinics

Description

This is a virtual/hybrid position (work from home). Candidates must be within one hour travel time of a Providence work location in the Portland Metro Area to attend training sessions and work at a physical location when required. Under the direction of the Supervisor, Call Center, the Call Center Rep supports the Call Center Team and internal departments by advocating for Providence Medical Group patients and helping them navigate the managed care system.

The role resolves customer inquiries through multiple channels, maintains current resources, and coordinates special projects and events.

• At least 1 year of customer service experience.

• At least 1 year of medical office or health care experience.
• Epic experience.
• Medical terminology experience.

Minimum $20.19 per hour, Maximum $30.26 per hour.

The amounts listed are the base pay range. Additional compensation may be available for this role, including shift differentials, standby/on‑call, overtime, premiums, extra shift incentives, and bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) savings plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, paid parental leave, vacation, holidays, health‑issues time off, voluntary benefits, well‑being resources, and more.

Providence is a proud Equal Opportunity Employer. We are committed to providing a workplace free from unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran or military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity strengthens us and are dedicated to shaping an inclusive workforce and creating equal opportunities for advancement.