Customer Service Representative

Overview

Full job description.

Work location:

Office only. Candidates seeking work-from-home arrangements should not apply.

Schedule:

Multiple shifts available; details will be shared during initial screening if shortlisted.

Customer Support Representative, acting as a liaison to provide information and resolve customer issues with accuracy and efficiency. The ideal candidate is patient, empathetic, and communicates effectively to ensure high customer satisfaction.

• Manage large volumes of incoming calls
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information using the appropriate methods/tools
• Meet personal and/or customer call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone handling and active listening skills
• Proficient computer skills and ability to learn new software
• Familiarity with CRM systems and practices
• Customer orientation with the ability to adapt to different character types
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Graduation in any field
• 1–3 years of experience

• Location:
  
  Baroda, Gujarat (In person)
• Work Type:
  Full-time
• Salary:
  From ₹300,000 per year
• Benefits:
  Health insurance, Provident Fund
• Schedule:
  
  Rotational shift; UK shift
• Overtime pay:
  Suppemental pay types
• Education:
  
  Higher Secondary (12th Pass) preferred
• Experience:
  
  Total work experience 1 year (Preferred);
  Customer service 1 year (Preferred)

Contact:
Work from Office only. Candidates should be in Baroda or willing to relocate. Contact Ms. Komal Shejekan at .