Home Based , Sw Airlines Careers In US ( Customer Support

Company Name:
Southwest Airlines

Job Title:

Customer Support Team Leader (CS&S)

Location:

Olympia, USA

Salary:
Competitive range, $60,050 to $66,700 annually based on qualifications

Qualification:

Graduation or higher education required

Southwest Airlines is an equal opportunity employer.

The flagship pilot on Southwest Airlines connects people to what matters in life through a pleasant, dependable, and low‑cost air travel experience. The Customer Support & Services (CS&S) team leader oversees the daily operations of the CS&S crew, including staffing, scheduling, and administrative duties, and provides coaching to operations buddies and customer service representatives.

• Lead the daily operations of the CS&S team, managing staffing, scheduling, and administrative responsibilities.
• Provide direct assistance and coaching to operations buddies and customer service representatives.
• Foster a culture of trust, teamwork, and continuous improvement within the team.
• Collaborate with Operations Leaders and Central Staffing teams to address operational questions, troubleshoot, and implement process or tool improvements.
• Lead meetings and deliver presentations to cross‑functional groups using appropriate tools.
• Maintain confidentiality of sensitive personal and proprietary information.
• Perform additional duties as directed by leadership.

• Excellent people‑management skills, strong communication, and adaptability.
• Experience in team or group management (beneficial but not required).
• Proficiency with multiple office software packages, especially Microsoft Office (Word, Excel, Outlook).
• Strong organizational and analytical abilities, capable of handling multiple tasks under time constraints.
• Excellent written, oral, and presentation skills.
• U.S. citizenship or lawful authorization to work in the U.S.; no current or future sponsorship.
• Minimum age 18 and flexible schedule availability for nights, weekends, and holidays.

High school diploma or GED required; higher education preferred.

• Ability to perform job responsibilities from a limited workstation or desk environment for extended periods.
• Capacity to use a laptop and related productivity gear accurately and efficiently.
• Compliance with company attendance and flexibility expectations.

• Company 401(k) match up to 9.3% of payroll.
• Profit‑sharing contributions based on company profits.
• Unlimited domestic flights for employee and eligible dependents.

• Professional appearance in line with company standards.
• Minimum 1‑year experience may be required, including shift work.
• Ability to follow attendance requirements and maintain a flexible schedule.