Online Careers, Customer Service ( Customer Service Speci

Company:
Apple – Role:
Customer Service –

Location:

Topeka, USA –

Hours:

8 per day – Salary: $20 per hour –

Qualification:

Graduation

The EMEIA Retail online Senior customer support group is the help channel for Apple online, responsible for managing and recovering customer situations.

• Complete fluency in German & English
• Not less than 2 years of customer service experience
• Showed capability to solve complicated patron problems
• Assured and hardworking communicator
• Robust analytical, organisational and administrative abilities
• Brilliant written & verbal communication competencies
• Strong attention to detail
• Adaptability & willingness to tackle new obligations
• Self‑motivated, works well under own initiative and may innovate
• Functionality to prioritise duties & work to deadlines / desires
• Sturdy teammate who is resourceful and flexible
• Ability to remedy complex troubles

• Managing raised purchaser issues and great conditions from frontline issuer experts
• Making bigger revolutionary answers to complicated client troubles and examining through to decision
• Case control of exceptional conditions, together with outreach and follow‑up through e‑mail and talk to
• Perceive, record and motion emerging patron tendencies, suggest technique improvements to decorate the patron experience
• Coordinate and pass‑functionally to prevent and/or remedy and guide client issues