Careers , Work From Home Disneyland ( Member Service Speciali

Job Title

Member Service Specialist I

Salary: $23 per hour
Company:
Disney

Location:

Orlando, FL, USA

Educational Requirements:

Graduate or equivalent
Type:
Hybrid (office-based and remote)

• Handle inbound telephone calls and provide excellent member service.
• Meet performance metrics, goals, and objectives.
• Offer additional products and services to meet member needs.
• Follow established Federal Credit Union policies and procedures.
• Respond promptly to member inquiries and requests.
• Use multiple laptop applications to view account data, perform transactions, and record adjustments.
• Record service recognition for each member interaction to enhance loyalty.

• Ability to work a hybrid schedule.
• Typing proficiency and ability to talk and type simultaneously.
• Troubleshoot common computer/device problems on operating systems, browsers, and platforms.
• Comfortable with emerging technology and new generation devices.
• Strong customer support skills.
• Excellent verbal and written communication, including phone etiquette.
• Teamwork and collaboration ability.
• Problem‑solving and decision‑making skills.
• Conflict resolution skills.
• Adaptability and flexibility to change.
• Good time‑management and organizational skills.
• Ability to use multiple software programs, including Microsoft Outlook.
• Understanding of cellular and online banking systems.

• Experience in economics, banking, or credit union environments.
• Call center experience.

• High school diploma or GED.

• Work during Member Provider Center hours:
  Monday‑Friday 7:00am–10:00pm EST and Saturdays 8:00am–5:00pm EST.
• Full‑time candidates must be able to work 40 hours per week.
• Hybrid schedule includes office days in Orlando, FL and remote days.

Walt Disney Parks and Lodges U.S., Inc. is an equal opportunity employer. Candidates will be considered for employment without regard to race, color, faith, sex, gender identity, sexual orientation, national origin, veteran status, or disability.