Virtual Assistant , Customer Service Her

Job Information

• Title: Customer Service Associate
• Salary: $20-30 per hour
• Company: American Express
• Location: Topeka, USA
• Educational Requirements: Bachelor’s Degree

• Eye for detail acknowledges information gaps and researches to reply. Employment with American Specific is conditioned upon successful completion of a background verification check, in compliance with relevant laws and regulations.
• Recognize and respond to all client queries via chat with instantaneous resolution and ensure customer satisfaction.
• Provide metrics to employees, purchasers, and shareholders in line with goals.
• Adhere to quality and compliance recommendations.
• Communicate effectively, both orally and in writing, understanding tone and temper of the patron through written and voice communication.
• Adaptable and customer‑centric approach to deliver advanced service with personalization and empathy in conversation.
• Manage multiple conversations concurrently (2–3 at a time).
• Respond to all consumer queries through chat with instant decisions to ensure client delight.
• Demonstrate change‑management potential and work effectively in a team environment.
• Make impartial decisions and meet stringent time limits.

• Graduate degree (Bachelor’s).
• Strong interpersonal, verbal and written communication skills, ability to comprehend and articulate clearly.
• Typing speed of 25–35 words per minute.
• Basic navigation ability, web savvy, simple troubleshooting knowledge.
• Multitasking capability to toggle between displays and equipment.

• Flexible schedule: onsite, hybrid, or fully remote based on role and company needs.