Library Communications Specialist - Remote

Library Communications Specialist

The Library Communications Specialist answers phone calls and/or live chat contacts from patrons of public libraries across North America. We essentially act as the Information Desk for the library, efficiently handling phone based patron inquiries, from the ease and comfort of your home.

Our environment is energetic, team-oriented and focused on exceeding our customers' expectations every day.

Our agents enjoy:

• Relaxed work environment--no paperwork or filing,
• Great pay & benefits
• Bonuses
• Excellent opportunities for advancement
• Strong emphasis on work-life balance.

This position requires:

• Excellent use of the English language
• Bi-lingual (Spanish) highly preferred - $1 additional per hour
• Excellent oral and written communication skills
• At least 6 months phone based customer service experience
• Excellent keyboarding and computer skills
• At least two years post high school education is highly desired
• Must have reliable, high speed internet connection

Schedules:

• Full-time, evenings & WEEKENDS (both Saturday and Sundays are mandatory)
• Weekdays: 2:30pm EST - 11:00pm EST;
  Saturday: 11am-7:30pm EST;
  Sundays: 12:30pm
  -9:00pm EST
• All positions must be available to work the initial 5-week training schedule: MON-FRI 8:30AM-5:00PM

This is a remote Call Center based position.

Due to the large number of applications, please DO NOT call about the status of your application. We will follow up with you according to our application process.