AM is Kristin Mlady Onsite Customer Service Representatives

Insight Global Tempe, Arizona

An employer of Insight Global is looking for onsite inbound customer service reps to sit in the corporate location in Tempe, AZ full time. This group will be apart of the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers, doctors, insurance providers, and more of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites.

We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and claims. This role will be assisting several patients and requires representatives to be empathic, patient, and understanding as they are on the phones.

Training: 3-4 weeks

Monday-Friday, 8am 4:30pm PDT / MST

* Weekly quiz to move forward in training (training is 4 weeks)

Shifts:

5 day work weeks – between Monday – Sunday

5:00 AM 10:00 PM MST Monday Sunday and Holidays

* This position is fully onsite and does not have the opportunity to work from home.

* This position does provide all necessary equipment to perform the job.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form.

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Skills and Requirements

* THIS POSITION SITS ONSITE FULL TIME IN TEMPE, AZ.

-1-3+ years of experience in an INBOUND customer service role with recent call center experience

-Experience in a high call volume environment, supporting 60-80 calls a day

- Strong verbal and written communication skills

- Experience with 3 computer screens (2 monitors and 1 laptop)

- Experience with performance metrics such as:
Average Handle Time, Calls Per Hour, First Call Resolution, Call Quality, Schedule Adherence, Attendance and Punctuality
-Previous experience in the healthcare industry

-Previous PBM experience