Customer Service Representative

Position: Customer Service Representative - 3 month contract
** Kelly
* * is currently seeking an experienced  
** Customer Service Representative
** for a  
** 3 month contract
** opportunity in  
** Auburn Hills, MI** ! The successful Customer Service Representative (CSR) must have a customer-focused mindset, which enables her/him to deliver excellent customer service.

The CSR will have complete ownership of the order management process from initial order entry to product delivery for her/his dedicated accounts.

The CSR interfaces with customers as well as internal and external functional partners. By building successful relationships, the CSR aligns multiple internal resources and capabilities, toward the goal of zero-defect customer satisfaction. Strong communication skills allow the CSR to translate the customers' needs into information upon which the CSR, the business, and other functions can make decisions and promptly act.

*
* Key responsibilities:

*
* + Customer Engagement and Order Management

+ Responsible for multiple SAP transactions (i.e. order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, invoices)

+ Build working relationships with commercial team partners to exceed customer expectations

+ Analyze customer ordering patterns to anticipate customer needs

+ Serve as a liaison with customers on administrative and technical matters (EDI/Capture/My DuPont)

+ Respond to customer inquiries and complaints in a timely manner

+ Review daily reports to proactively address and resolve issues (i.e. open order report, returns report, SAP block report, promise/failure, etc.)

+ Demonstrate flexibility/adaptability in a dynamic, fast-paced team environment

+ Quickly identify and own resolution of customer issues

+ Responsible for investigating and driving timely resolution of customer disputes. This involves interaction with the customer, credit, and sales representative

+ Make decisions for customers' return following a quality complaint within their assigned Delegation of Authority (DOA) limit

+ As part of the account team, relay all pertinent information gathered from the customer to the account manager (forecast, new project, changes in the organization.)

*
* QUALIFICATIONS:

*
* + SAP-R3 or equivalent experience required

+ High School Diploma required;
College degree preferred

+ Order entry experience & previous customer service experience required

This position is hybrid: 4 days in the office and 1 day from home office.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.  ()  for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Why Kelly ®  Engineering?

Your engineering skills are in demand, but how do you find the right fit? Easy. At Kelly Engineering, our team creates expert talent solutions to solve the world's most critical challenges. We connect you with leading organizations where you can collaborate on innovative projects, work with cutting-edge technologies and accelerate your growth. Whether you prefer the variety and flexibility of short-term projects or are looking for a long-term opportunity, we're here to guide you to the next step in your engineering career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your…