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Remote Education Customer Success Specialist
Remote / Online - Candidates ideally in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2026-07-18
Columbus, Franklin County, Ohio, 43224, USA
Listing for:
McGraw Hill
Part Time, Remote/Work from Home
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
McGraw Hill is seeking a Customer Success Representative to support college-level faculty and administrators with our digital solutions. This remote/hybrid role involves campus presence 2–3 days per week, travel up to 50% of the time, and collaboration with Sales and Success teams to drive onboarding and retention.
You will lead training sessions, manage customer success initiatives, and use Salesforce and Gainsight to track progress and outcomes, ensuring customers achieve their desired results.
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