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Bilingual Customer Support Specialist
Remote / Online - Candidates ideally in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-07-18
Boston, Suffolk County, Massachusetts, 02298, USA
Listing for:
Wayfair
Remote/Work from Home
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Wayfair is seeking a Customer Care Associate to handle a high volume of inquiries with empathy, clear communication, and problem-solving from a home office. You will resolve order questions, coordinate shipping, returns, and replacements, and provide human-centered support to customers via phone, chat, and email.
The role emphasizes reliability, attendance, and consistency in delivering excellent service while meeting performance metrics and collaborating with cross-functional teams.
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