Call Center Representative ) American Airline Customer Service , Online

Job Title:

Call Center Representative
Company:
American Airlines

Location:

Des Moines, USA
Salary: $20-30 per hour

Educational Requirements:

Bachelor's Degree

• Grasp numerous weeks of speedy‑paced, extensive schooling on merchandise, processes, guidelines and tools; and retain learning with recurrent education each year.
• Handle contacts from clients and advantage their accept as true with via offering solutions to their travel desires.
• Pay attention to the customers’ desires and proactively provide options.
• Generate sales by means of promoting tickets and associated products/offerings.
• Provide a high level of customer service.
• Paintings on a full‑time foundation, running continuously at a notebook, with scheduled breaks and lunch periods.
• Paintings in an operation that covers a 24‑hour duration which includes weekends and vacations and day/night/overnight shifts that could vary for the duration of the year and as decided via seniority bidding.
• On occasion, be offered voluntary time beyond regulation and required to work obligatory extra time.
• Be assigned overall performance dreams and get hold of coaching toward non‑stop development.
• Work within a being concerned surroundings with a ardour for tradition and variety with a sturdy sense of network, volunteer companies and help of diverse causes.

• Could be at least 18 years of age.
• May have a high college diploma or GED equivalency.
• Can study, write, and fluently speak and apprehend the English language.
• Can be capable of perform responsibilities whilst last at a computing device for prolonged intervals of time.
• Can paintings as scheduled and in accordance with the yank airlines Attendance policy.
• Will deal with info and handle a couple of tasks with accuracy even as supplying top notch customer support.
• Are self‑disciplined and responsible for performing job features with minimum supervision.
• Are imaginative, skilled in trouble‑solving and are able to deal with tough/demanding situations.
• Will be able to paintings an expansion of shifts, such as morning, afternoon, nighttime and in a single day shifts, weekends and vacations assigned with the aid of seniority in keeping with our 24‑hour operational wishes, and extra time as required.

• Are confident in the usage of technology and navigating thru multiple applications for the duration of a single name.
• Have preceding Reservations and/or customer support experience in a contact middle surroundings.
• Thrive on continuous development and purpose attainment.
• Have a passion for travel with the hobby, expertise, and revel in to grow to be a customer’s depended on consultant.

• Travel Perks: geared up to discover the sector? You, your circle of relatives and your buddies can attain 365 locations on extra than 6,800 every day flights across our worldwide community.
• Fitness advantages:
  On day one, you’ll have get admission to to your fitness, dental, prescription and vision advantages that will help you live well. And that’s just the begin, we additionally provide digital health practitioner visits, flexible spending accounts and extra.
• Well‑being applications:
  We need you to be the great version of your self – that’s why our wellness packages provide you with all the proper gear, sources and help you want.
• 401(k) software: to be had upon lease and, depending at the workgroup, organization contributions to your 401(k) program are available after one year.
• Additional advantages: different incredible advantages consist of our worker assistance application, puppy insurance and discounts on motels, cars, cruises and extra.
• Be a part of at a starting price of pay of $14.Seventy four according to hour.
• Possibility to earn extra income thru revenue producing promotions and numerous packages.
• Annual step increases as much as $20 in keeping with hour (beneath current contract).
• Accrue up to two (2) weeks excursion in the first year to be used in the next calendar year.

The phrases and conditions of this position are blanketed by using the CWA-IBT Collective Bargaining agreement.

Applicants must expect a radical screening and interview system. The maximum aggressive candidates will progress to a face‑to‑face interview.