HSN Customer Service Specialist - 2nd Shift

Overview

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®.

This role is remote; job seekers must reside in Georgia or an HSN approved state to be considered.

• Handle a busy day dealing with a high volume of inbound customer inquiries.
• Offer additional products on each customer interaction.
• Assist customers with questions while personalizing the experience for each caller.
• Calls may include confirming refunds, taking payments, placing orders, and analyzing account data.
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands.
• Report to an assigned Customer Service Supervisor.

$15.00 per hour plus shift differential and incentives as applicable.

• Provide a distraction free work from home environment.
• 12 months or more of customer service experience.
• Learn and work in a virtual environment.
• Communicate with a variety of styles.
• Navigate multiple systems and screens.
• Follow HSN computer system requirements.
• Troubleshoot own technical problems (partner with IT when needed).
• Available to work weekends, holidays, and additional hours.
• Spanish speaking bilingual opportunity available.

• Competitive compensation.
• Paid time off.
• Employee assistance program.
• Parental leave.
• Paid volunteer hours.
• Amazing company discounts.
• Health care benefits starting on day 1.
• 401(k).
• Tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at  for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.