Customer Service Specialist Intermediate

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* Working Title:

Customer Service Specialist Intermediate*
* ** Job Class:
Customer Service Specialist, Intermediate*
* ** Agency: MNsure*
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** Job ** : 95580

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** Location** :
St. Paul

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** Telework Eligible** :
Yes

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** Full/Part Time** :
Full-Time

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** Regular/Temporary** :
Temporary

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** Who May Apply** :
Open to all qualified job seekers

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** Date Posted** : 07/16/2026

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** Closing Date** : 07/22/2026

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** Hiring Agency/Seniority Unit** : MNsure / MNsure - AFSCME

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** Division/Unit** : MNsure / MNsure Call Center/Ops 4

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* Work Shift:

** Day Shift

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** Work Hours** : 7:45am - 4:15am

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** Days of Work** :
Monday - Friday

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** Travel Required** :
No

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** Salary Range:**  $21.12 - $28.01 / hourly; $44,098 - $58,484 / annually

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** Classified Status** :
Classified

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** Bargaining Unit/Union** : 206 - Clerical/AFSCME

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** Work Area** : MNsure

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** End Date** : 12/31/2026

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** FLSA Status** :
Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities ((Use the "Apply for this Job" box below)./connect
700/) :
No

** MNsure is unable to provide sponsorship for work visas.  Applicants must be eligible to work in the United States at the start of employment.  MNsure does not participate in E-Verify.*
* ** The work you'll do is more than just a job.*
* At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

**** This posting will be used to fill multiple temporary vacancies***
* There is potential for the incumbent to telework within the state of Minnesota. Telework workers must have adequate and reliable internet connection to conduct work. This includes a physical connection to the internet with connection speeds: of at least 25 Mbps download and 10 Mbps upload. The remote work area needs to be suitable, safe and free from hazard, including the ability to adequately protect personally identifiable information, protected health information and Federal Tax Information (FTI).

This position will provide the initial contact for those calling the MNsure Contact Center. The position will assist consumers with the application and enrollment process and procedures. The Customer Service Specialist will assist consumers with signing into and navigating the online portal and tools, while concurrently accessing and updating data using multiple software applications, screens, windows and systems. The work is conducted in a high-volume, deadline orientated, and accuracy focused environment where quality and quantity production standards must be met.

The incumbent must be able to research, analyze and discern the appropriate and relevant assistance level that may be required across a variety of public and private programs. This includes the ability to problem solve real-time or assess the caller's need and transfer to the correct resource.

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* Responsibilities Include:

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* + Serve as the initial contact for people who call the MNsure Contact Center and assist by providing information about the application, eligibility and enrollment through the Minnesota Health Insurance Exchange.

+ Provide general office support for teams within the contact center operations.

+ Manage outgoing and incoming correspondences and ensure consumer records are accurately maintained.

+ Support the execution of call-out campaigns and other special projects as needed.

+ Complete special assignments as directed by the unit supervisor or lead worker.

** Minimum Qualifications*
* + One (1) year of customer service experience.

+ Experience must be within the last three (3) years.

+ Experience must demonstrate:

+ Ability to comprehend and accurately explain policies and procedures.

+ Computer skills and ability to concurrently access, update and save data, and navigate multiple software applications, screens, windows and systems.

+ Microsoft Office Suite:
Teams, Outlook, Excel, Word etc.

+ Basic math skills…