Customer Service Representative; Remote

Position: Customer Service Representative

Location: Remote

Job Type: Full-Time

Company: Village Capital & Investment LLC

Village Capital & Investment LLC is a nationwide mortgage lender specializing in FHA, VA, and USDA loans. We are dedicated to providing a quick, efficient, and high-quality mortgage loan process to our customers and partners. Headquartered in Henderson, NV, we work with loan originators, brokers, and correspondents to offer competitive rates and exceptional service.

Village Capital & Investment LLC is seeking a motivated and detail-oriented Customer Service Representative to join our growing team. In this role, you will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring each interaction reflects our commitment to outstanding service. This position is based in Henderson, NV with remote opportunities for candidates residing in North Carolina, South Carolina, Alabama, or Georgia.

• Receive inbound calls from current and potential clients
• Make outbound calls to follow up on issue resolution
• Assist customers with basic mortgage needs and aim for one-call resolution
• Build rapport and engage in meaningful conversations to support the client's mortgage needs
• Partner with internal and external departments to resolve customer issues
• Maintain confidentiality and uphold company standards

• Competitive starting wage
• Medical, Dental, and Vision insurance
• 401(k)
• 1 week of paid training
• Daytime schedule: 8:00 AM - 5:00 PM, Monday-Friday
• Full-time consistent schedules
• Overtime opportunities available

• High school diploma or equivalent (Preferred)
• 1 year of computer skills (Preferred)
• 1 year of customer service experience (Preferred)
• Excellent phone etiquette
• Ability to remain composed during stressful situations
• Strong work ethic and attention to detail
• Proficiency in Excel, Word, Gmail, Google tools, etc.
• Teachable, personable, outgoing, and dependable
• Strong organizational skills
• Exceptional verbal and written communication skills
• Commitment to confidentiality
• Always seeking to improve

• 8-hour shift
• Day shift
• Morning shift

If you are looking for an opportunity to contribute to a growing organization that values your skills and expertise, we want to hear from you. At Village Capital & Investment LLC, we believe in fostering a supportive and inclusive work environment that encourages professional growth. Apply today to take the next step in your career with us!