Remote Health Escalation Specialist
Remote / Online - Candidates ideally in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2026-07-19
Phoenix, Maricopa County, Arizona, 85003, USA
Listing for:
Pointchealth
Remote/Work from Home
position Listed on 2026-07-19
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Bilingual, Technical Support
Job Description & How to Apply Below
Point C Health seeks a Service Resolution Specialist (SRS) to join our Customer Service team in the United States. The SRS handles second-level escalations that front-line staff cannot resolve, investigates issues, and escalates more technical matters to an ESR.
The role is the initial point of contact for clients on standard items and requires accurate documentation and timely actions. Qualified candidates have 2+ years in health benefits customer service, strong communication skills, and
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