2nd Shift Associate Operations Coordinator

Associate Operations Coordinator

Location:

Eden Prairie, MN (Onsite one day per month after training has been completed)

Job Type: Contract (18 Months)

Compensation: $20-21.50/hour

Industry: Transportation & Logistics

Our client, a global leader in logistics and supply chain management, is seeking an Associate Operations Coordinator to join their growing team. As one of the world’s largest third‑party logistics (3PL) providers, our client connects shippers and carriers across a vast transportation network, delivering innovative freight and supply chain solutions to businesses of all sizes. This role offers the opportunity to gain hands‑on experience in a fast‑paced, high‑volume logistics environment with structured training, clear career pathways, and long‑term remote flexibility after onboarding.

The Associate Operations Coordinator plays a key role in supporting daily freight and shipment operations. With a strong focus on quality, accuracy, and efficiency, this position ensures that customer and carrier needs are met in accordance with established policies and standard operating procedures (SOPs).

• Execute core operational tasks such as providing shipment information, creating orders, activating shipments, building and assigning loads, scheduling appointments, tracking and tracing shipments, entering events, and invoicing.
• Monitor task boards and assigned email accounts to respond promptly to customer and carrier requests.
• Document events accurately using knowledge gained through SOPs and experience, and follow defined escalation procedures when necessary.
• Follow through on customer and carrier requests to ensure satisfaction, escalating questions or issues as needed.
• Validate and ensure the accuracy of load data in internal systems in accordance with client and customer standards.
• Perform other duties and responsibilities as assigned based on team or regional requirements.

Five‑week onsite training program:

• Weeks 1–3:
  Monday through Friday, 4:00PM – 12:00AM
• Weeks 4–5:
  Transition to assigned schedule while continuing to work onsite with leadership support and hands‑on floor experience.

After the five‑week training period, employees will move to a remote work arrangement, with a requirement to report onsite one (1) day per month or as needed.

Schedule Options (for reference):

• Schedule 1:
  Sunday 8a–5:30p, Monday 4p–12:30a, Tuesday 4p–12:30a, Wednesday Off, Thursday Off, Friday 4p–10:30p, Saturday 8a–5:30p
• Schedule 2:
  Sunday 8a–5:30p, Monday 4p–12:30a, Tuesday 4p–12:30a, Wednesday Off, Thursday Off, Friday 4p–10:30p, Saturday 8a–5:30p
• Schedule 3:
  Sunday 8a–5:30p, Monday 4p–12:30a, Tuesday 4p–12:30a, Wednesday Off, Thursday Off, Friday 4p–10:30p, Saturday 8a–5:30p
• Schedule 4:
  Sunday 4p–12:30a, Monday 4p–12:30a, Tuesday 4p–12:30a, Wednesday Off, Thursday Off, Friday 4p–10:30p, Saturday 4p–12:30a
• Schedule 5:
  Sunday 4p–12:30a, Monday 4p–12:30a, Tuesday 4p–12:30a, Wednesday Off, Thursday Off, Friday 4p–10:30p, Saturday 4p–12:30a
• Schedule 6:
  Sunday 4p–12:30a, Monday 4p–12:30a, Tuesday 4p–12:30a, Wednesday Off, Thursday Off, Friday 4p–10:30p, Saturday 4p–12:30a

• High school diploma or GED.
• Previous customer service experience.
• Ability to work evenings and/or weekends.
• Availability to complete the full five‑week onsite training program on the specified schedule.

• Bachelor’s degree from an accredited college or university.
• Basic proficiency in the Microsoft Office Suite.
• Previous customer service experience in a call center or similar high‑volume environment.
• Demonstrated communication, prioritization, and time‑management skills.
• Prior work experience that required strong attention to detail and accuracy.
• Values a diverse and inclusive work environment.

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits

Summary:

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply.