Associate Customer Care Representative

Job Overview

This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.

• Conduct professional telephone conversations to service customer accounts in a high call volume environment
• Problem‑solve and use time effectively to multitask and prioritize work
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting

Starting annual salary of $45,261 ($23.21/hr). Additional compensation may be up to $68,946 ($35.36/hr), depending on experience and applicable licenses. The 37.5‑hour work week runs Monday through Friday, core hours 8:45 AM–5 PM, including several holidays and a few Saturdays annually. Work from home may be available up to two days a week once trained to work independently.

• Medical, dental, vision coverage, short‑ and long‑term disability, and life insurance
• Paid vacation – at least 13 days in the first 12 months; accrues monthly
• 14 paid holidays observed
• 6 days sick time at hire; 6 additional days after 90 days of employment
• 401(k) with company match and immediate vesting; annual 3% non‑elective employer contribution
• Success Sharing Plan – paid if company meets financial goals
• Generous leave programs, including paid parental bonding leave
• Student loan repayment and tuition reimbursement programs
• Fitness and wellness reimbursement
• Employee community involvement opportunities
• Opportunities for advancement in a growing company

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required
• After hiring, employees will be required to obtain a state insurance license and complete continuing education; comprehensive training will be provided

Amica conducts background checks that include a review of criminal, educational, employment, and social media histories. The check is not initiated until after a conditional offer is made. Qualified applicants with arrest or conviction records may still be considered.

All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age for individuals 40 years or older.