Remote Operations Lead — Customer Service; CSAT & SLA
Remote / Online - Candidates ideally in
San Diego, San Diego County, California, 92189, USA
Listed on 2026-07-20
San Diego, San Diego County, California, 92189, USA
Listing for:
Lumimeds
Remote/Work from Home
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Lumi Meds, a remote-first telehealth startup focused on weight management, seeks an Operations Manager to lead the Customer Service function in a high-growth, high-volume environment. You will optimize support processes, manage a dedicated team, and partner with cross-functional teams to address root issues and drive continuous improvement.
You will own KPIs such as CSAT, response and resolution times, and cost-to-serve, while building scalable workflows, scripts, and scheduling.
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